Visa Platinum Card Service If you are a Visa Platinum card holder and your card is lost or stolen, please contact TDB or Visa Platinum Card Service (VPCC), available 24/7 for emergency assistance. The service can be accessed via toll-free or free international telephone networks. Below are some scenarios in which you may need to access the toll-free phone:
To report a lost or stolen card and have it closed
For urgent card replacement through the nearest card-issuing bank
To Receive cash through the global cash disbursement network in case urgent need
Download Visa toll free phone list here.
Tips on how to use toll free numbers
For example: If you need to connect to an English-speaking network while traveling in Germany, you will call 08001822809.
As soon as you notify the Visa Platinum Card Service (VPCC) about the loss of your card, it will be blocked within the Visa network, and this information will be relayed to TDB within 30 minutes, ensuring that your bank is informed regardless of your location.
With over 550 international toll-free numbers available, you can speak to experienced professionals in 9 different languages. If you require assistance in a language not supported by the helpline, interpreter services are also available to ensure you receive the necessary information.
Additionally, you can contact VPCC through the Concierge Service for further inquiries or to access other services. For more information about Platinum Card services, please visit www.visaplatinum.com.