Help center

You can activate it in following 3 ways.

By visiting our website www.tdbm.mn
By calling 18001977 number.
By coming to TDB branch.

If you can not visit a branch of our bank while you are in countryside or abroad, please send an email to [email protected] or send message to 133133 number from your registered email address or phone number.

When you use SMS banking service, your account number will be sent to your phone. To get registered in this service you can make a phone call at 18001977 or send mail to [email protected] from your registered phone number or email address. You can find out your account number by visiting TDB branch with your ID.

You should send mail to [email protected]  from your email address that is registered in our bank. 

You can monitor transaction of your card in following ways:

If you are an user of TDB online or Most money service.

Please login to these service and get your balance statement.

If you are not registered in these services, please visit any TDB branch with your ID and get registered.

If you are an user of SMS banking service:  

Information of every successful transaction of your card will be sent to your mobile phone automatically.
If you are not registered in this service, you can get registered in following ways:                                           -By making a call to phone number 18001977.    
-By sending an email to [email protected]                                                                                                                    -By visiting any TDB branch with your ID.
To get a balance statement from TDB branch
You can visit any TDB branch with your ID and have balance statement.       

If the ATM is located in the TDB branch.
You can show to the officer of our branch your ID and return your card.

If the ATM of TDB is not located in a TDB branch
Your card will be collated by the TDB officer and transferred to TDB Head office. You can check if your card has been received at TDB Head office at phone number 18001977, if yes you can collect it from the Head office.

If the ATM belongs to other commercial banks:
You can check whether your card is transferred to TDB Head office by making a call at phone number 18001977. After your card is transferred to the Head office, you can your card from TDB Head office.

You can get internet pin code at any ATM of TDB or at branch. If there is no ATM nearby you, you can phone 18001977 or send an email to [email protected] and have a new internet pin code.

Most importantly, please check security of the website.  Especially, websites of USA and Canada only  receive  cards of banks which operate in USA and Canada. Information required in making an online purchase are: card number, CVV code and expiration date of the card. If the website uses Verified By Visa service, internet pin code will be required in purchase.

You can make online purchase with domestic E-merchants which accept TDB cards. If you making an online purchase from International web site, you have to have a international visa card of TDB. 

You can come to any branch of TDB with your ID and have your pin code reset. If you are abroad, please send an email to [email protected] from your registered email address and have your pin code reset.

You are able to get the new pin code of your card from TDB Online. 

First of all, you should phone (976) 70161988 number and block your card for a while. If you can not make a phone call, please send an email to [email protected]. According to International Visa Card Rule, a retained card can not be given back to the customer, so please send mail to [email protected] from your registered email address in our banking system and request a new card to be issued.

If you are in Mongolia
As soon as you find out that you have lost your card, please contact Customer Information Center at phone number 18001977 and block your card. You can also come to any branch of TDB with your ID and block your lost card. If you are a TDB online service user, you can block and unblock your card accessing your online account.

If you are abroad
Please call at phone number +(976) 70161988 number and block your card. If you can not make a phone call, please send an email to [email protected].