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What should a customer do if his card is retained in an ATM?

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If the ATM is located in the TDB branch.
You can show to the officer of our branch your ID and return your card.

 

If the ATM of TDB is not located in a TDB branch
Your card will be collated by the TDB officer and transferred to TDB Head office. You can check if your card has been received at TDB Head office at phone number 18001977, if yes you can collect it from the Head office.

 

What to note when I am using international visa card in online purchase? What information will be required?

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Most importantly, please check security of the website.  Especially, websites of USA and Canada only  receive  cards of banks which operate in USA and Canada. Information required in making an online purchase are: card number, CVV code and expiration date of the card. If the website uses Verified By Visa service, internet pin code will be required in purchase.