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E-merchant

The organization must have an active account with Trade and Development Bank;

The organization's website must meet the following criteria:

  • The official name and address of the organization must be displayed. 
  • The website must have SSL encryption for secure browsing. 
  • The website must have a customer service center with a phone number and email address to quickly receive and address customer complaints or feedback. 
  • Clear and transparent cancellation and refund policies must be provided for products and services. 
  • The method and timeframe for delivering products and services must be clearly outlined. 
  • A detailed product and service description, including pricing information, must be available. 
  • The domain name must be registered under the company’s name.