TDB is committed to providing faster and more efficient services to its customers, with goal of enhancing customer satisfaction. One of the bank’s key initiatives in this direction was the implementation of the world-leading "Genesys Pure Cloud" system in 2022. Additionally, TDB was the first bank in Mongolia to introduce the "Service Excellence" ISO 23592:2021 standard, which was developed by the International Organization for Standardization in 2021.

This time, TDB was awarded the "GENESYS CX 2023" award by Genesys, a leading company in contact center services and cloud technology. This marks the first time a Mongolian company received an award from an American software company.