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Frequently asked questions

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What should i do if i lose my card?

As soon as you lose your card, call the 24-hour number 18001977 to cancel your card.

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How can I find out if I have forgotten my card PIN?

You can get a new pin code by sending an email to [email protected] from the email address registered in the bank and filling out the form manually.

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What if the card is confiscated at a foreign ATM?

First of all, you need to temporarily block your card by sending an email to [email protected].

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What should be considered for online shopping with your card?

You should carefully check the availability and reliability of the website from which you are purchasing the goods and services.